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First Impression Specialist

November 30, 2012 - March 29, 2013
Location:Largo, FL
Salary Range:$10 an hour
Exempt/Non-Exempt:Non-Exempt
Benefits:Yes
Employment Type:Full Time
Location:Largo
Description:This position entails performing functions in any or all of the following in a multi-faceted office environment: reception, scheduling, coordinating multiple client appointments, coordinating client transportation and data entry.
Duties:Primary position involves daily contact with customers on telephone and/or in person. Individual must present well and have excellent customer service skills. Position is responsible for the following: securing assessment paperwork for initial visits, explanation of Direction’s services, coordination of client services – including therapy, medical visits and groups, collection of client copayments, verification of insurance and telephone contact. Team member may be required to perform other duties as needed. Applicant must demonstrate effective working relationships with other departments. This exciting and challenging opportunity involves being an integral part of the front door of Directions for Living. This position will work to establish measures of excellence that will enhance the customer’s experience.
Qualifications:•Excellent customer service and people skills required.
•Minimum of 2 years relevant and comparable experience in a health care admissions/intake/access environment preferred.
•Knowledge of clinical/medical terminology a plus.
•Team player & ability to work with others well.
•Experience working with electronic record, preferred.
•Initiative and willingness to learn a must.
•Ability to work independently, to coordinate multiple tasks, prioritizes work and manages time to accomplish tasks with multiple interruptions.
•Excellent organizational skills, detailed oriented.
•Strong capability in MS Operating Systems, Windows XP, as well as MS Word, Excel, Outlook.
•Experience with medical or clinical billing software environment.


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